Gallant Data Recovery
Hard drive & File recovery
Latest News
11/23/09
Web Site redesign completed
11/23/09
Trueshare On-line file system has been enhanced.
GALLANT DATA RECOVERY - SERVICE POLICY
GALLANT DATA RECOVERY / SAFEDISK PROGRAMS AND SERVICES
Gallant Data Recovery is committed to providing an exceptional level of service as well as respecting your confidential information. Please find our privacy policy below. If you have any question or concerns after reviewing this policy please contact us anytime.
GALLANT DATA RECOVERY - PRE RECOVERY SERVICE POLICY
INFORMATION COLLECTED
Gallant Data Recovery collects personally identifiable information (name, e-mail address, etc.) and demographic data (zip code, address etc.) provided by you when you sign up or pr purchased any of our services. You are not required to disclose any personally identifiable information to us, although portions of our Web site may be unavailable to you without such information. The information you provide is specifically used to process and maintain your account should you be registering your SafeDisk DRPP.ENGADGEMENT
The customer contacts Gallant Data Recovery and/or its authorized recovery "depot" or "partner" in order to: Initiate Gallants data recovery service and to use that depot or partner for the purpose of sending their had drive/device to Gallant Data Recovery to be recovered. purchase a SafeDisk DRPP - Data Recovery Protection Plan.CONFIDENTIALITY
Gallant Data Recovery will use and Customer information contained in the data, media and/or equipment provided to Gallant Data Recovery by Customer only for the purpose of fulfilling Engagement, and will otherwise hold such Customer information in the strictest confidence. Any confidential information disclosed by Customer under this agreement will remain Customers sole property, and Gallant Data Recovery will employ reasonable measures to prevent the unauthorized use of such information, which measures shall not less than those measures employed by Gallant Data Recovery in protecting its own confidential information. Gallant Data Recovery will not disclose confidential information except to employees or consultants reasonably requiring such information and not to any other party. Gallant Data Recovery will employ appropriate technical and organizational measures to safeguard Customer personal data and will act only on the instruction of the Customer with respect to Customer data. The Customer hereby agrees to the transfer of Customer data to Gallant Data Recovery affiliates depots and partners throughout North America as needed for the sole purpose of performing Engagement.CONSENT
Any consent required of either party will be effective if provided in a commercially reasonable manner, which included without limitation, verbal authorization if followed by written confirmation by Gallant Data Recovery at the earliest possible opportunity, and/or facsimile.VERIFICATION OF DATA
Upon a successful recovery attempt where some or all of the source (damaged) drives data has been recovered the client will receive notification from Gallant Data Recovery by email or phone on the level of recovery and the specific data recovered. A copy of the data recovered is provided to the client for review via FTP access or email. It is the responsibility of the client to verify all priority files and required data before continuing on with final payment. After final payment has been received and recovered data scheduled for shipping back to the client, Gallant Data Recovery is not responsible for any refunds or reimbursements due to the client requesting additional data that was not included in its original copy of recovered data provided to and approved by the client. By paying for the final recovery fee the client thereby accepts and agrees to the level of recovery and the data set recovered by Gallant Data Recovery
RETURN OF SOURCE MEDIA
The recovery process in this case does not include return of the original source (damaged) drive(s). The source drive in this case is damaged beyond repair and can no longer write and store data reliably. The source drive will be kept for recycling by Gallant Data Recovery, unless otherwise instructed by the client on or before the completion of their recovery attempt.
RETURN/ RECOVERY SUPPORT
Upon completion, payment and return of a successful recovery to the client, the clients Gallant Data Recovery job account will remain open for a period of one (1) week to ensure satisfaction. During that one (1) week period the client is expected to inform Gallant Data Recovery either by phone or by email of any issues with their returned recovery such as; broken or non-working target media & missing and/or corrupt data. If Gallant Data Recovery does not receive notification within the one (1) week period, Gallant Data Recovery assumes no responsibility for broken or non-working target media & missing and/or corrupt data.
DATA-SHUTTLE - USE & RETURN
A Gallant "Data-Shuttle" is primarily but not entirely made up of a hard disk drive (of varying storage capacity) assembled with either a 2.5", or 3.5" external hard drive enclosure. This device is intended for use in the return of recovered data from Gallant Data Recovery to its client. The Data-Shuttle is used only as a temporary means to transport data and must be returned to Gallant Data Recovery within three (3) business days of receiving the device. If the device is kept past the required return date the replacement value of the device as detailed in the attached quote will be charged to the client. Reimbursement can be given for a past due Data-Shuttle that has been charged for pending the return of the device in its original condition. It is the client's responsibility to format their Data-Shuttle before returning it to Gallant Data Recovery to ensure there is no personal or private data left on the device. Upon receiving the Data-Shuttle back, Gallant Data Recovery assumes no responsibility for any data of any type that remains on the device and will perform a data wipe, and/or format procedure on the device before putting it back into service.